Health & Wellness

Counseling & Testing FAQs


How do I access CTS Services?

Phone (940)-565-2741 or Walk-in to CTS at 311 Chestnut Building on the UNT Campus. Schedule an appointment to see a counselor if it is not an urgent care situation. Typically, students can be seen within one or two days if needed. Out-patient appropriate urgent-care students will be seen by the next available counselor, however, if someone is actively in danger, a danger to themselves or others, 911 should be called, or if safe, they should be taken to the nearest Emergency Room.

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Who is eligible for services?

Currently enrolled UNT students are eligible, and they will be evaluated for services. If after an evaluation it is affirmed that they might benefit from our short-term psychological and vocational counseling services, they will be scheduled for further counseling or other services. If a student needs other services than those CTS can provide, they will be assisted with referrals to appropriate professionals, on or off campus, if desired. (See Scope of Service.)

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When is the SCC open?

Normally they are 8:00 a.m. to 5:00 p.m. weekdays, all days that the University is open for business. CTS's office hours during fall break, spring break, and summer break are different, Monday through Friday, 8:00am - 5:00pm. Counseling appointments are typically made on the hour, and last 50 minutes.

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What if I'm late or cannot make my appointment?

Counseling Services are a costly and valuable commodity and we often run a waiting list to see a counselor. Plan well ahead to be on time, and your counselor will try to do the same. If you are running a little late, and will be at CTS within 10 minutes of your starting time (on the hour), you may be seen, however if you are later than 10 minutes, you may not be seen (i.e. your counselor may not be available for a variety of reasons i.e. may have needed to see another student who had urgent issues). If you know you are going to be late, call and let the desk know and of the time of your arrival. Expect to be seen only for the remainder of your 50 minute session.

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What if I need to cancel my appointment?

If you know you will not be able to make an appointment, please call as soon as you know so that other students in need can be seen in your place. If you fail to call, you use up valuable resources needlessly. We call this a “No Show”. When you “No Show” you will need to call to schedule a follow up at the next available open appointment. You may also attend any workshop or  open group on a drop in basis or schedule some time to use our Mind Spa.

What can I expect from the first session?

Usually the first session is a time for our counseling staff to get a good understanding of your reasons for seeking services and your goals for counseling. This is called an “assessment” . You may be asked about things you don't see as directly related to your problem, but be patient, as many times problems need to be seen in the light of your whole life context. Your honest and complete answers help make for an accurate assessment, which in turn will help our staff determine what type of services might be most helpful for your specific needs. You will end your first appointment with a follow up plan that may include a referral to other professionals or organizations on campus or in the community, a follow-up appointment with a counselor or a referral to one of our many workshops, therapy  or support groups. Each student’s follow up plan is individualized to their unique needs.

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How does counseling (therapy) help?

There are many kinds of therapy so there is no pat answer to this question. Generally for most people, discussing issues, problems, behaviors, feelings, values, choices, goals, wishes, and wants help them clarify how to move from a problem (often a "stuck" point) toward change and solutions. Be aware though that change is neither easy for most nor is it linear. Talk to you counselor about where you are going and what you want from counseling. Frankly, most bright college students already know what the problem is and how they want to change but have been unable to change it on their own. This still doesn't make change easy and this is where counseling can often help. None of us can be completely objective about ourselves, nor can people close to us, so it is often helpful to talk to an objective trained professional to get a new angle on things.

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Do you ever recommend medication?

The answer is "sometimes". Medication has been shown to help so many people with certain kinds of problems and symptoms that it would be unfair not to recommend it. IF we believe you would be a good candidate to benefit from medication, we would make a referral to a physician or psychiatrist for an evaluation. On the other hand, we don't always recommend medication if we believe you might respond just as well or better with other forms of counseling (i.e. therapy). Feel free to talk this over with your therapist if you feel you might, or might not, want medication. You will not be forced to take any medication to receive services, unless to do so is strongly contraindicated.

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Do I have to be videotaped to receive services?

No, we do not withhold services because someone chooses not to be taped. Our taping is state of the art and extremely safe and confidential, as this was our number one criteria for our new equipment. Also all taping is erased either immediately after supervision is done (in the case of someone who needs supervision) or at the maximum of 3 weeks when it is automatically deleted, with no record of it remaining. Taping is advantageous for both your counselor and the client however as it allows for one of our licensed psychologists (supervisors) to help your counselor help you more, and you could say it's like getting two for one, and much more experience to help you with your problem. If you see a practicum student counselor, it benefits them immensely in learning to improve their skills and knowledge and to help you more with your specific situation. There are some cases where if you choose not to take, you may be requested to change counselors to someone who doesn't require supervision.

It is our policy that all staff seeks in-house consultation as needed, but remembers all of this is done with the same strict privacy as you have with your original counselor.

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Do you use psychological tests in counseling?

Counselors sometimes use these as tools to help students. If your counselor thinks it may be helpful, they will discuss it with you. There may be a minimal charge for certain assessment tools.

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Do you do assessment for ADHD or other Disabilities?

No, we do not do full assessments that are required for the Office of Disability Services or other agencies for many reasons. But, we will be glad to help you locate a site or professional that can do these extensive evaluations, including a referral to the Psychology Clinic in Terrell Hall. We also may be able to give you names of professionals in the community who do these assessments.

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Is counseling confidential?

Counseling is a very personal endeavor, and we respect privacy and confidentiality to the extent that the law allows. If you have any questions about this, please ask. As with all health related services nationally, HIPAA documentation about our policy/procedures and disclosures must now be signed.

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What are the costs or fees for service?

Since we are supported by the "Student Service Fee", at this time we do not charge for the services, except minimal costs for some specific assessment instruments, and some workshop/classes.

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What is your policy on medical referral and medication management?

The staff at Counseling and Testing Services work closely together with the staff of the Student Health and Wellness Center (as well as off-campus health professionals) for the mutual benefit of the student, with the individual client's permission. For some clients, medication is a very beneficial part of the overall treatment process, and referral for a medication evaluation will be made when it is suspected that it might prove helpful. Other related health issues will also be referred to the health center or client's physician.

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What can your services do for me?

The counseling center is focused on providing short-term counseling that is designed to assist students with issues that can benefit from this counseling model. Some psychiatric disorders may require treatment and or monitoring beyond the scope of what the counseling center can provide, and if this is the case, referral to appropriate agencies or professionals will be provided. If in doubt, or if you have questions, please contact us.

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How many sessions do I have?

There is not a set number of “allowed” sessions for each student as the number and type of sessions each student receives depends upon the student’s individualized needs. The counselor that completes your initial assessment will provide you with treatment recommendations that may include self-help resources, a referral for individual counseling and/or group counseling at the Counseling Center or a referral to another community or on campus resource.

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How does your referral service work?

When possible, we will try to help with finding referrals to other professionals on and off campus and to help in providing information about other university, community, and regional resources.

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What are some of my responsibilities as a client?

Students are expected to be prompt for appointments or call to cancel well in advance if they cannot make an appointment so other students have the opportunity to use our resources. Students are expected to use counseling to their full ability, because any kind of change, growth, awareness, and benefit is contingent on the client's willingness to engage and work openly and honestly in the process of counseling. No counselor can MAKE you change, only help guide you in the direction YOU want to go. Counseling is an ACTIVE process and requires your efforts and work.

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Will you work with my probation officer?

Generally we do not do counseling to meet the requirements of probation or the courts. Remember we are a time-limited short-term counseling center, and usually that is incompatible with counseling needed for probation. Also, depending on the situation, we may not have staff that has the expertise to deal with certain kinds of problems that may be part of the legal process. We do not do forensic evaluations of any kind nor do we go to court for/with clients. All of this is not to say that a student, who is on probation, cannot access our serves like other students, but they cannot do so to satisfy a court requirement.

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