Virtual Orientation FAQs

Updated 6/26/20

In response to current restrictions in place for COVID-19, all Freshman and Transfer Orientation sessions (for the summer and fall 2020 semesters) will be in a virtual format.

We have developed a FAQ page for the virtual orientation program (link) to assist you with questions. 

We are here to assist you remotely. If you have questions about orientation, we encourage you to email us at You can also reach us by phone (940-565-4198) Monday - Friday from 8am-5pm.

Browse our list of Frequently Asked Questions regarding your virtual orientation by selecting a question below.

  • What is my orientation date?

    Your orientation date is the same date as your originally scheduled in-person orientation session. 

    For freshman students, your virtual orientation will take place over the course of your 3-day orientation session with live components each day. You will receive an itinerary with links to all of your meetings the day before your scheduled orientation session. 

    For transfer students, your virtual orientation will take place the morning of your scheduled orientation session. You will have access to an online orientation course and receive instructions on your academic advising session 5-days prior to your scheduled orientation day.

    Registration for orientation is available through the MyUNT portal at Click Advising & Orientation and then Register for Orientation. As orientation sessions reach capacity, they are removed from the site and no longer available for registration. 

    If you need to change your orientation date, we can assist you remotely. Email us at or with your student ID number and the date you wish to change to. As long as the session you with to change to has not reached registration capacity, we will change your orientation session.

  • Why are we staying in specific dates for the virtual orientation?

    Maintaining original orientation dates allows us the ability to set-up virtual communities for you to connect with your peers, faculty and staff at UNT. In addition, this also helps us manage our processes to assist you with your new student orientation. 

  • What is the format for the orientation sessions in August?

    Due to continued concerns with the COVID-19 pandemic, we made the difficult decision to move all August sessions to the virtual orientation format. There will be no in-person orientation sessions this summer. All August orientation sessions will be hosted in the virtual orientation format. See the page and click on either "Transfer Orientation" or "Freshman Orientation" in the right menu bar to learn more.

  • Is there a specific time the virtual orientations will be accessible to me?

    Yes. You will receive an email to your UNT email with information on how to access the virtual orientation. You will receive this email the week of your scheduled orientation session. 

  • What will the virtual orientation be like for family members and guests?

    Parents and family members will have access to the UNT Parent Programs course beginning on June 1 which will serve as the Parent and Family Virtual Orientation. 

    In addition, if parents or guests wish to receive a packet of orientation materials, they can pay to have these items mailed to them. This packet includes a Parent Handbook, Seasons of Adjustment Family Calendar, UNT orientation canvas bag, pen, UNT t-shirt, and UNT parent decal. 

  • When do I pay for orientation?

    You must provide payment with your reservation in order to secure a spot in an orientation session. Payment can be made online through your portal or in the Orientation and Transition Programs office (Union 377). Your space will not be reserved until payment is received.

  • What does my orientation fee cover?

    Your fee is used for program implementation and staffing, orientation publications, meals, and facilities used during orientation. The fee also provides year-round orientation programming for all new students.

  • What if I cannot pay for my orientation?

    Financial constraints will not prohibit you from attending orientation. Students who have applied for financial aid can elect to have their full orientation fee deferred to their student account. To receive a fee deferment for your full orientation fee, complete the form below. 

    Fee Deferment Request Form

  • Is there a cost difference for the virtual orientation?

    Yes. We have reduced our orientation fee for the virtual orientation experience, and our August sessions. We know that during this time of uncertainty finances are a great concern. While making the decision to move our programs online, we evaluated our program budget and reviewed the fees that students pay for orientation. 

    The Freshman Orientation fee is reduced to $105. Students are only required to pay $50 at the time of registering for orientation. The additional $55 fee will be added to your student account to pay at the start of the semester.

    The Transfer/Summer Orientation fee is reduced to $45. Students are only required to pay $15 at the time of registering for orientation. The additional $30 fee will be added to your student account to pay at the start of the semester.

  • How will I get my partial refund for orientation?

    If you paid $150 for Freshman Orientation or $63 for Transfer Orientation, we will refund you the difference in the cost of your orientation. Freshman who paid the original fee will receive a $45 refund, and transfers who paid the original fee will receive an $18 refund. This refund will be automatic. No action is needed by you. Please allow us time to process these refunds. In early May we will contact all students registered for orientation about their partial refund. 

  • If I paid and registered for orientation but decide not to attend UNT, can I cancel my orientation?

    A student can cancel their orientation registration at least 5 business days prior to their scheduled orientation date and receive a full refund. To cancel your orientation registration, please complete the event cancellation request form below.

    Orientation Cancellation Request Form

    After the orientation date has passed, all orientation fees are non-refundable, including Parent Orientation fees. If you feel you have an extenuating circumstance, please complete the refund request form below. The decision to attend another college or university is NOT an extenuating circumstance.

    Orientation Refund Request Form

    If you missed your orientation date or need to reschedule, please email us at or with your student ID number and the date you would like to reschedule to.

  • When will I meet with my advisor?

    Students will have a virtual academic advising session during their orientation date. Details of signing up for a specific time will be provided in the confirmation email you will receive the week leading up to your scheduled orientation session. 

  • What should I do if I want to change my major?

    The confirmation email you receive prior to your orientation session will have a survey for you to complete, asking you to confirm your major. It is common for students to apply to the university intending to major is something and then change their mind prior to or during orientation. The major confirmation survey will help us share information with the colleges and schools to prepare for your academic advising session. 

    Please note, you must be auditioned and accepted into the College of Music before changing your major to Music. 

  • Why did I get a confirmation card for an in-person orientation if the experience moved online?

    Orientation confirmation cards began mailing before the decision was made to move the orientation experience to a virtual format. Your orientation date is still the same but we have moved all Transfer Orientations online (except Late Orientation on August 20) and all Freshman Orientation sessions online through the end of July.

  • Can I attend a virtual orientation and an on-campus orientation?

    We are working on a plan to possibly bring students to campus earlier, prior to First Flight week. This is contingent on the restrictions in place for COVID-19 at that time.

  • Can I still come to campus this summer?

    UNT leadership is closely monitoring the current situation with COVID-19. Our campus operations are virtual, and we are uncertain when we will resume in-person operations. All departments are currently serving students and guests remotely. 

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