Division of Student Affairs

Welcome to the Eagle Post

Eagle Post Mail and Locker System

UNT has partnered with Canon Solutions America by providing an improved package program through Eagle Post at the University Union. The program modernizes how packages are handled, enhances the efficiency, security, and cost-effectiveness of the mailroom, enhances users' experience, and supports our university’s sustainability efforts.

Located on the first floor of the University Union the Eagle Post provides complete mail services including Stamps, Postage and Shipping Services.

Information & Hours of Operation

Summer/Winter Hours of Operation: Monday - Thursday 8:00am - 5:00pm | Friday 8:00am - 4:00pm | Saturday 10:00am-2:00pm | Sunday CLOSED

Eagle Post will have limited hours during the Winter Break. December 23rd: 8:00 – 12:00 | December 26th through December 31st : Closed | January 7th: Closed | January 11th: Resume Regular Hours | January 16th : Closed

Normal Hours: Monday - Thursday 7:30am - 5:30pm | Friday 7:30am - 4:00pm | Saturday 10:00am-2:00pm

Process to receive mail

For all deliveries, please mark that the order must be “signed for” and give instructions to "hand it to staff."

To receive packages and mail in a timely manner, please use the following address:

A resident’s address should be listed as follows:

Resident Name
Eagle Post Residence Hall Name
1155 Union Circle
Denton, TX 76203-5017

Tip: please use your first and last names exactly how they are spelled on your student ID. If you have a common name, please include middle name or nickname.

*Students can request for their packages to be located in the Comfort Zone (between 18” and 44”).

Comfort Zone is reserved for individuals unable to reach lockers located mid to top of the post. You are welcome to follow this link to fill out a form requesting a Comfort Zone locker

For Faculty/Staff who are renting a mailbox:

Department Name or Individual’s Name
Box# TBD
Eagle Post
1155 Union Circle
Denton, TX 76203-5017

Boxes may be rented for $70 for a year.

How will I get my packages?

• Most packages will be in the Smart Locker. If it is too big or too heavy, it will be behind the counter. If your email says it is behind the counter, please come with a photo ID ready.


• EAGLE POST now offers “smart” lockers for package pick-up
• Students will receive an email notification when their package is delivered with access information
• Students will visit smart lockers at the Eagle Post at the University Union for pickup
• Packages not picked up within 10 business days will be returned to the sender.

Package retrieval in three easy steps:

• 1. Receives notification of delivery via email.
• 2. Go to the locker location identified in the notification (Eagle 1, 2 or 3) and enter the provided PIN code.
• 3. Locker door will open for package retrieval.

How will I get my letters?

All letters will come to Eagle Post, and be held at Eagle Post for students to receive. When a letter is received, it is processed into the system, and the student will receive an email in their UNT email account. When this email is received, the student can come to the counter during business hours to pick it up. Students must have a photo ID in order to receive their mail. All mail, including letters, are held for 10 days before being returned to the sender.

10-Day Holding Policy and Expecting Mail

All letters, packages, and other mail will be held by Eagle Post for 10 business days before being returned to the sender. It is the responsibility of the recipient to collect their mail in a reasonable time frame. Eagle Post is unable to offer any refunds, replacements, or credit for returned items. We do not want to return your mail; please pick it up! If you are expecting to receive an item, please give us a full business day to process all the mail. Waiting for an email is usually the best thing to do if you are expecting an item. The notification will be in your UNT email, and make sure you check your spam folder just in case! If you believe you should have received an item, and it has been more than 24 hours since the expected delivery without notification, please come by the counter during our business hours to have our staff check for any items you may have. During peak mail seasons, it may take longer than 24 hours, but our staff can let you know.

Photo ID Policy

For security purposes, a photo identification card is required when picking up mail of any kind. The UNT ID is preferable, but any state-issued identification card is acceptable. If it is in the Smart Locker, you will not need an ID, only your pickup code. If you need to seek the counter for assistance, please have an ID ready.

Why am I not receiving a mailbox assignment for this upcoming school year?

Beginning in the 2022 Fall Semester, all USPS white mail is consolidated and distributed at the Eagle Post mail room. All USPS white mail will be sorted, processed, and filed through the mail tracking system and you will receive a notification to your UNT email that you have mail.

Do I need to check with someone to see if I have mail?

Usually not: when mail is ready to be picked up, an email will be sent to the UNT email on file for the individual. Please check your spam folder when seeking this email. If it has been more than 24 hours, you may ask the staff at the desk during our business hours and they will be glad to assist you in checking for mail. Please have a photo ID ready when coming to pick up mail. A tracking number is also usually helpful in identifying any packages that you are searching for.

For additional Frequently asked questions please see the additional information listed below AND click the link:
Additional FAQs