Billing and Insurance

(940) 369-5446

University-Endorsed Student Health Insurance

The university-endorsed student health insurance plan is administered through United Healthcare Student Resources (UHCSR). It will cover most eligible services provided at the SHWC 100%, after a copay for each office visit, including lab work, x-rays, etc.

Information regarding the UHCSR plan for the current school year can be found online at unt.myahpcare.com/benefits. UHCSR-enrolled students are also eligible for virtual counseling services through BetterHelp and telehealth doctor appointments through HealthiestYou or the SHWC.

Open enrollment dates, a summary of benefits, and coverage options are listed at unt.myahpcare.com/enrollment.

International students may go to the International Student page for information on specific requirements. 

Voluntary Enrollment in the Student Health Insurance Policy

Non-international students can voluntarily enroll for student insurance at unt.myahpcare.com.  If you have any questions about enrollment, please call Academic Health Plans at 855-897-2984.

Commercial Insurance

At this time, the SHWC accepts PPO/EPO plans through Multiplan, Blue Cross Blue Shield, PHCS, United Healthcare, Aetna, and Cigna.  If we're not currently in-network with your plan, you may ask for an itemized receipt at check-out to file for reimbursement based on your current policy with your insurance company.

Entering Insurance Information into the Patient Portal

We ask UNT students with commercial insurance plans to enter their insurance information into our patient portal at myOSH.unt.edu.  Please follow these directions to upload your information. If you need assistance with uploading your information to the patient portal or have any insurance questions, please contact (940) 369-5446 or email SHWCInsurance@unt.edu.

Insurance plans we currently accept:

• United Healthcare Student Resources (UHCSR)
• Multiplan (PPO only)
• Blue Cross Blue Shield (BCBS) PPO/EPO and Federal PPO
• Cigna PPO and Open Access
• United Healthcare (UHC) PPO
• Aetna PPO
• PHCS (PPO only)

Office Visit Charges for Medical Appointments

All visits with a provider will have an office visit charge or copay. Many insurance plans will cover an annual physical or gynecological exam (usually referred to as a well visit), routine labs, and x-rays. Patients should refer to their insurance plan benefits for specific coverage and patient costs for these and other services. If you are unsure of your insurance coverage or need additional help, please contact the SHWC Insurance Department at (940) 369-5446.

Other Insurance Considerations

Some insurance plans may require lab testing to be sent out to a specific reference lab.  We will provide your insurance information to the reference lab, and they will bill your insurance. You may receive a separate bill from the Lab.

Most medical insurance plans do not cover specific services like dietitian visits, massage therapy, and travel medicine consultations. Additionally, discounted in-house programs, including monthly lab specials and walk-in STD testing are not covered by insurance; therefore, patients must pay at the time of service.

Frequently Asked Questions

I don't have health insurance. Can I still be seen at the SHWC?

Yes! Students who do not have insurance or those who have out-of-network insurance coverage may qualify for discounted pricing.  Students with urgent medical needs who cannot pay will not be refused treatment.

What will I be charged for my visit?

If we accept your insurance, the cost will be determined by your specific plan benefits. If you do not have insurance or we do not accept your plan, your charge for an office visit will be discounted to $20 when you pay at the time of service. Depending on your insurance coverage and policy benefits, there may be charges for any lab tests or additional services, such as wart removal, removal of an ingrown toenail, or x-rays. If you have questions about fees for specific services or are concerned about your ability to pay for your visit, please call the SHWC at (940) 369-5446.

What does the medical services fee cover?

The Medical Services Fee is collected from each enrolled student to assist in the operation, maintenance, improvement, and to equip the SHWC.  This fee also provides exclusive access to our free services and programs, such as Triage Nurse consultations, flu shots, Condom Club, and health education programming throughout the year. 

Who can I talk to about payment options?

You can call (940) 369-5446, e-mail SHWCinsurance@unt.edu, or stop by the 2nd-floor payment window of Chestnut Hall.