Find answers to common questions about the Student Health and Wellness Center and its services.

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General

Where can I get medical care if the SHWC is closed?

View a list of medical care options available to students when the SHWC is closed on our After Hours Care webpage.

Can I get an excuse from class if I'm sick?

Per UNT policy, the SHWC does not provide students with medical excuses from class unless you are being treated for a potentially contagious illness or are injured and enrolled in a physical education class.

For all other visits, you can request a statement showing that you were seen at the clinic to give to professors. Statements don't contain any protected health information.

How do I request a medication refill?

When possible, please submit refill request through your pharmacy. If you have additional questions,  feel free to contact us. For medications prescribed by an SHWC psychiatry provider, please reach out to the Psychiatry Team with any questions. 

Where is the closest pharmacy?

Visit our After Hours Care webpage for a list of pharmacies near campus. 

Do you help with accommodations for service, comfort, or emotional support animals?

Students requesting an accommodation for a service, comfort, or emotional support animal must submit documentation to the Office of Disability Access. The SHWC does not provide letters or complete forms to qualify students for service, comfort, or emotional support animals.

Can I be seen for an appointment if I'm under the age of 18?

Yes, but we must have written consent from a parent or guardian on file. Please complete complete the Minor Consent Form in the Forms section of the Patient Portal

Is my medical information confidential?

The SHWC maintains patient confidentiality of medical records as required by federal, state, and local laws. The SHWC will not share confidential information without patient consent, with a few exceptions.

Parents and guardians of minors will be allowed access to certain patient information until the patient turns 18.

SHWC staff are legally required to disclose information to protect individuals from imminent danger, report abuse, or respond to legal subpoenas.

Billing & Insurance

Can I still be seen if I don't have health insurance or if the SHWC doesn't take my health insurance?

Yes! Students who don't have health insurance or have out-of-network coverage are charged an affordable office visit fee, plus the cost of any tests or procedures performed. Please contact the Billing Department if you have questions about visit fees.

How much will my appointment cost?

Please visit our Billing & Insurance webpage for more information about visit costs. You can also the contact the Billing Department if you have questions about fees for specific services.

What if I'm concerned about my ability to pay?

Students with urgent medical needs who are unable to pay will not be refused treatment. Please contact the Billing Department to discuss payment options. 

Who should I contact for questions about the PhD student health insurance benefits?

Please email Student Accounting.

How do I learn more about the university-endorsed Student Health Insurance Plan (SHIP)?
  • Please visit our Billing and Insurance webpage for additional information about enrollment, benefits, and coverage.
How do I pay for the university-endorsed Student Health Insurance Plan (SHIP)?
  • The total annual SHIP cost is divided into two payments: one in the fall and one in the spring. The spring payment also covers the cost of summer coverage.
Once my Student Health Insurance Plan (SHIP) is active, how do I get an insurance card?
  • You will receive a welcome email from UnitedHealthcare Student Resources (UHCSR) with instructions for how to set up your UHCSR MyAccount and download your insurance card.
  • You can also download the UHCSR Mobile App (search for UHCSR on your device's app store) so you can access your card on your phone.
  • If you don't receive an email, you can also access your insurance card in the Account Information section of the Academic Health Plans (AHP) website.

Presentations, Interviews & Volunteering

How do I request a health or wellness presentation?

Health education presentations are available through the SHWC Office of Health Promotion. Please visit our Office of Health Promotion Events & Programs webpage for more information and to submit a request.

Can I interview someone from the SHWC?

If you're a currently enrolled UNT students completing a story for a student media organizations (NTTV, NT Daily, etc.), complete the Interview Request Form found on our Contact page. Please keep in mind, the SHWC doesn't provide interviews for class projects.

Can I volunteer at the SHWC or shadow a medical provider?

We don't provide student volunteer or shadowing opportunities due to privacy concerns but do hire student employees throughout several SHWC departments. Check Handshake for open job positions or consider joining one of UNT's many medical or public health Student Organizations.