Health and Wellness FAQ

What on-campus health and wellness services are available for students? Are counseling services available for students? Where can I go for disability access services help?
What extracurricular activities are available for students? Is the university fitness center free for students? Where can I go for birth control?
How do I get tested for STDs/STIs/HIV? How do I request a Health Education Presentation? Does UNT offer Student Health Insurance?
Where are you located? How do I make an appointment? Are you open late or on the weekend?
Where can I go to be treated when the Student Health and Wellness Center is closed? What should I bring to my appointment? Do I get excused from class for being sick?
What if I cannot make it to my appointment? Will my insurance pay for my office visit? How and where do I pay?
Can my prescriptions from another medical provider be filled at the Student Health and Wellness Center pharmacy? What do I need to drop off/pick up a prescription? What immunizations or screenings do I need to attend UNT?
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What on-campus health and wellness services are available for students?

There are a variety of health and wellness services available to students at UNT. The following represents a snapshot of these services: gynecological exams and education, diagnostic x-rays, psychiatric consultations, nutritional consultation, flu vaccination clinics, immunizations, on-campus pharmacy, optometry services, allergy injections, laboratory testing, primary health care, dental services, Counseling and Testing Services, Speech and Hearing Center, mental health resources, Recreational Center, intramural sports and sports clubs, massage therapy, personal training, fitness classes, Office of Disability Access, substance abuse services, legal services, and Money Management Center.

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Are counseling services available for students?

The Counseling Center provides short-term counseling services to students to ensure ongoing wellness. During college, students may require varying degrees of assistance, for personal, social, or academic purposes. The professional counseling staff provides free and confidential services to meet these needs. This may include short-term individual counseling sessions, partici­pation in a support group or workshop, or referral to community resources. Students seeking these resources should contact the Counseling Center at (940) 565-2741. The Counseling Center is located in Chestnut Hall, 3rd Floor, Suite 311.

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Where can I go for disability access services help?

The Office of Disability Access is located in Sage Hall, Suite 167, (940) 565-4323.

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What extracurricular activities are available for students?

Get involved with Campus Life, make friends, and join one of the more than 400 student organizations at UNT.

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Is the university fitness center free for students?

All students taking classes on campus are automatic members of the Rec Center.

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Where can I go for birth control?

The Pharmacy is located in Chestnut Hall on the 1st floor. For more information, contact us at (940) 565-2790 or visit http://healthcenter.unt.edu/pharmacy. You can also make an appointment with the Student Health and Wellness Center Clinic for a birth control consultation with a medical provider to find the best option for you.

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How do I get tested for STDs/STIs/HIV?

Free HIV testing is available through the Mean Green Screen in the Meadows Center for Health Resources.  The Student Health and Wellness Center also offers the option of walk-in STD testing where students can get tested without an appointment. Students experiencing symptoms of a sexually trasmitted disease should make an appointment in the Student Health and Wellness Center to make an appointment with a medical provider to determine testing and treatment options.

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How do I request a Health Education presentation?

The Meadows Center for Health Resources, the health education department of the Student Health and Wellness Center, provides more than just one-on-one services. Student groups, classrooms, and Greek organizations can invite the Meadows Center to provide programming on a wide variety of health and wellness issues. All programs are free and can include risky behaviors, sexual assault and dating violence, nutrition, fitness, wellness, sexual responsibility, sexually transmitted infections, birth control, women's health, stress, and more! For more information, or to request programming, call (940) 565-2787, email meadowscenter@unt.edu, or visit us in Chestnut Hall, suite 301.

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Does UNT offer Student Health Insurance?

Yes.  UNT students are eligible for the University-endorsed United Healthcare Student Resources insurance plan.  

As a condition of admission, the University of North Texas requires all non-immigrant international students to maintain medical/hospitalization insurance for the entire period of their UNT residence. The student insurance fee is automatically added to the student's tuition, and fees bill each semester unless the student provides alternate coverage and requests a waiver of the insurance fee. Students are required to provide insurance covering at least $7,500 repatriation and $10,000 medical evacuation. Students can obtain a separate policy that covers repatriation and medical evacuation through the University endorsed insurance carrier.

Students who serve as Teaching Fellows, Teaching Assistants, Graduate Research Assistants, and Graduate Services Assistants - under budget codes 0800, 0810, 1361, and 1792 only - are eligible for regular University faculty/staff insurance.

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Where are you located?

The Student Health and Wellness Center clinic is located on the second floor of Chestnut Hall. For appointments and medical services, please check-in through the main reception area. To make payments, or for billing or insurance questions, you can go to the Payment Window outside the Billing Department. The UNT Pharmacy is located on the first floor of Chestnut Hall, across from the front elevator.

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How do I make an appointment?

You can make an appointment for medical services by calling (940) 565-2333 or online at MyOSH.unt.edu. Appointments are available Monday through Thursday 8 a.m. to 4:45 p.m. and Friday 9 a.m. to 4:45 p.m. during the fall and spring semesters. During the summer, appointments are available Monday through Thursday 8:00 a.m. to 4:15 p.m. and Friday 9 a.m. to 4:15 p.m.

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Are you open late or on the weekend?

We do not have any late or weekend hours. If something cannot wait, contact information and addresses for after hour facilities are available under the Options When the Clinic is Closed heading.

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Where can I go to be treated when the Student Health and Wellness Center is closed?

The SHWC's hours of operation are posted on our Hours page. If you find yourself in need of medical treatment when we are closed, contact information and addresses for after hour facilities are available under the Options When the Clinic is Closed heading.

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What should I bring to my appointment?

Please bring your student ID card and a form of payment. If you have the University-endorsed student insurance policy through United Healthcare Student Resources, you should also bring your insurance card.

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Do I get excused from class for being sick?

No. You can request a statement that you were seen at the clinic to show to your professor. The statement can be requested at check-out. Protected Health Information is not included on these statements.

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What if I cannot make it to my appointment?

Please call at least an hour ahead of time to cancel or reschedule your appointment or you will be charged a no-show fee. The cancellation line is (940) 565-2793. Cancelling in advance allows another student to use your appointment time.

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Will my insurance pay for my office visit?

If you have the University-endorsed student insurance policy, the Student Health and Wellness Center is considered an in-network provider and most charges are covered. The SHWC only files to the University-endorsed student insurance policy through United Healthcare Student Resources.

The SHWC is an out-of-network provider for all other insurances policies. If your insurance does cover out-of-network facilities, it is usually at a limited rate. Therefore, an itemized receipt can be requested at check-out for you to file with your insurance carrier for reimbursement. For more information, you can call the SHWC Billing Department at (940) 369-7758.

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How and where do I pay?

You may pay by cash, check, or credit card. All payments are coordinated in the Billing Department and should be made at the time of service. Charges for prescriptions are handled in the UNT Pharmacy, on the first floor of Chestnut Hall.

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Can my prescriptions from another medical provider be filled at the Student Health and Wellness Center pharmacy?

Absolutely - as long as we carry the type of medication you need. You may also transfer prescriptions filled at any pharmacy to the Student Health and Wellness Center's pharmacy. speak with the Pharmacist for details at (940) 565-2790.

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What do I need to drop off/pick up a prescription?

You will need to show your UNT student ID for services at the UNT Pharmacy in addition to dropping off your prescription at the UNT Pharmacy, located on the first floor of Chestnut Hall. To pick it up, simply return to the Pharmacy and pay for your prescription. If you have an insurance plan that covers prescriptions, please make sure to show your insurance card to the Pharmacy staff at the time of service. All questions about accepted prescription insurance plans should be directed to the Pharmacy at (940) 565-2790.

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What immunizations or screenings do I need to attend UNT?

Effective January 1, 2012, all new students, including transfer students, must show evidence of receipt of an initial bacterial meningitis vaccination (meningococcal meningitis vaccine) dose or booster in the last five years at least ten days prior to the first day of the semester in which the student initially enrolls. This law also applies to any student returning to school after a break in enrollment for a fall or spring semester. Additionally, any international or Intensive English Language Institute students who are considered to be at high risk for tuberculosis as defined by the Centers for Disease Control and Prevention must be screened and/or tested for TB within the first three weeks of their first term of study on the UNT campus. The SHWC also recommends that all students have current immunizations for polio, diphtheria, pertussis, tetanus, rubella, mumps, and measles. Consideration should also be given to vaccination against hepatitis A, hepatitis B, and varicella. More information about immunizations and screenings, including deadlines and forms, can be found at Immunization Requirements page.

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What if I am concerned about the cost for services at the SHWC?

Students who are concerned about paying for services at the SHWC are encouraged to contact the Billing and Insurance department at (940) 369-8543 to discuss options.

Students without insurance who are concerned about medication costs may be eligible for patient assistance programs through various organizations and companies.  Students can call (940) 565-2333 and ask to speak with a Treatment Nurse to learn more about patient assistance programs and how to qualify.

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Is my medical information confidential at the SHWC?

The SHWC maintains patient confidentiality of medical records as required by federal, state and local laws.  The SHWC will not share confidential information without patient consent with a few exceptions.  Parents and guardians of minors will be allowed access to certain patient information until patient turns 18.  SHWC staff are legally required to disclose information to protect individuals from imminent danger, report abuse or respond to legal subpoena. More information can be found on our Medical Records page.

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